Refund Policy

This Refund and Payment Policy ("Policy") applies to all payments made for Services provided by The Mind Point, including courses, internships, diplomas, workshops, therapy sessions, supervised sessions, and related programs. By making a payment or enrolling in any Service, you agree to be bound by this Policy. All payments are processed securely through authorized payment gateways, and we do not store your payment details.

1. General Refund Rules

All sales and enrollments are final. No refunds, partial refunds, cancellations, or credits will be issued for any Services once payment is confirmed and enrollment is processed, except in the limited circumstances explicitly outlined below. This includes payments for courses, sessions, materials, or any additional fees (e.g., for LORs or document remakes).

We encourage you to review all Service details, including descriptions, schedules, and prerequisites, before making a payment.

2. Eligible Refund Circumstances

Refunds may be considered only in the following extreme cases, at the sole discretion of The Mind Point:

  • Duplicate Payment: If a technical error results in a duplicate charge for the same Service, a full refund for the duplicate amount will be processed upon verification.
  • Service Cancellation by The Mind Point: If we cancel a Service before it begins (e.g., due to unforeseen circumstances like faculty unavailability), you will receive a full refund or the option to transfer to an equivalent Service, if available.
  • Extreme Medical Emergencies: Refunds for unstarted Services may be granted if verifiable proof of a medical emergency (e.g., hospitalization records, doctor's certificates) is submitted in writing within 48 hours of the issue. Partial refunds may apply if any portion of the Service has been delivered. Approval is not guaranteed and is subject to review.

No refunds will be provided for:

  • Missed sessions, non-attendance, or partial participation.
  • Dissatisfaction with content, faculty, timings, or outcomes.
  • Technical issues on your end (e.g., internet problems).
  • Changes in personal circumstances, work commitments, or travel.
  • Access revocation due to policy violations.

3. Refund Process

To request a refund, contact us at contact@themindpoint.org with your order details, payment proof, and supporting documentation (if applicable). Requests must be submitted within 7 days of payment or the qualifying event. Eligible refunds will be processed within 14-21 business days via the original payment method, minus any transaction fees (typically 2-5%). International payments may incur additional banking charges.

4. Payment Terms

Payments must be made in full at the time of enrollment. We accept major credit/debit cards, UPI, net banking, and other methods via our payment gateway. All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Late payments or failed transactions may result in enrollment cancellation without refund.

5. Amendments

The Mind Point reserves the right to update this Policy at any time. Continued use of Services after changes constitutes acceptance. Review this Policy periodically.

Contact Information

For questions, contact:

The Mind Point

Email: contact@themindpoint.org

Phone: +91 97707 80086