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Cancellation and Refund Policy

This Cancellation and Refund Policy governs cancellations and refunds for services provided by The Mind Point, including courses, internships, diplomas, workshops, therapy sessions, supervised sessions, and related programs (collectively, the "Services"), accessible via www.themindpoint.org (the "Website").

 

1. Cancellation Policy

  • Subscriptions or Recurring Services: If you subscribe to recurring Services, you may cancel your subscription through your account settings or by contacting us at contact@themindpoint.org. Cancellations take effect at the end of the current billing cycle, and no further charges will apply. No partial refunds are provided for the current cycle.

  • Courses, Workshops, and Programs: Once you register for a Service, your enrollment is final. No cancellations are permitted except in extreme circumstances (e.g., medical emergencies with verifiable proof, such as medical bills or doctor’s certificates). Proof must be submitted in writing within 48 hours of the issue arising, and approval is at The Mind Point’s sole discretion.

  • Therapy and Supervised Sessions: Appointments are fixed upon booking. No cancellations or rescheduling are permitted except in extreme emergencies (as described above). Missed sessions due to non-attendance, tardiness, or other reasons will not be rescheduled or refunded.

  • Process: To request a cancellation, contact us at contact@themindpoint.org with your name, order/subscription ID, and reason for cancellation. We will respond within 3 business days.

 

2. Refund Policy

  • General Refund Terms: Refunds are not permitted except in extreme circumstances, as outlined below. All registrations are final, and by enrolling, you confirm acceptance of all Service details (e.g., timings, faculty, content). Refunds, if approved, will be processed to the original payment method within 5-10 business days.

  • Eligible Circumstances: Refunds may be considered only if:

    • The Service has not yet started, and a verifiable extreme circumstance (e.g., medical emergency with official documentation) is provided within 48 hours of the issue arising.

    • The Service is not delivered as described (e.g., significant technical issues attributable to The Mind Point). Approval is at our sole discretion.

  • Non-Refundable Cases: No refunds will be provided for:

    • Partial attendance (e.g., attending even one lecture or session).

    • Dissatisfaction with faculty, content, timings, or expectations.

    • Personal conflicts, work commitments, or travel issues.

    • Digital downloads, pre-recorded materials, or completed Services.

    • Certificates, diplomas, or Letters of Recommendation (LOR) fees.

  • Batch Transfers: Instead of a refund, a transfer to a future batch may be offered if the original batch has not started and extreme circumstances are verified (see Terms and Conditions, Section 4). Transfers are subject to availability, and no guarantees are made regarding future batches. If no suitable batch is available, no refund or credit will be provided.

 

3. Certificates and Document Remakes

  • Reissuing certificates, diplomas, or documents (e.g., due to loss, damage, or errors attributable to you) is not covered by Service fees. Requests incur a minimum fee of ₹500 per document, plus administrative or shipping costs, and are processed at The Mind Point’s discretion.

  • Letters of Recommendation (LOR) are subject to a minimum fee of ₹1,000, payable in advance, and are not refundable.

 

4. How to Request a Cancellation or Refund

Submit requests to:

  • Email: contact@themindpoint.org

  • Required Details:

    • Your name and contact information

    • Order or subscription ID

    • Reason for the request

    • Verifiable proof (if applicable) We will review and respond within 3 business days. Requests without sufficient documentation or outside the eligible timeframe will be denied.

 

5. Changes to This Policy

The Mind Point reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Website or Services after modifications constitutes acceptance of the new terms.

 

6. Contact Us

For questions about this Cancellation and Refund Policy, contact us at:

  • Email: contact@themindpoint.org

  • Phone: +91 97707 80086 Note:

  • We respond within 24 to 48 hours on business days.

  • No communication occurs on weekends.

  • Provide your WhatsApp number for communication at +91 97707 80086.

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